FAQs

Ordering online is simple, It should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.

Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.

Please click on the black live chat icon at the bottom of this website. Alternatively please email [email protected]

We are happy to make amendments or cancellations 3 days before your nominated delivery date, in line with our terms & conditions.

Please email [email protected] with your order number and any changes.

After 3 days, your order will have already been placed with our suppliers so we are unable to make further changes or accept cancellations.

Our minimum order value is £50. Please note that once your discount code is applied you must have a final basket value of £50+. If your discount is 10% please check out with £56 in your basket. If you are experiencing any other issues with discounts please email us [email protected] and we will aim to resolve this.

Yes, on the bag page you will be asked to add a gift message. There's no extra charge for this. We will print this out for you and add to the box for delivery.

We only offer next day delivery on selected items Monday - Friday when ordered by 1pm. These items are clearly labelled with the green speedy van icon.

Only these items can be ordered for next day delivery, please check you don't have any non-next day items in your bag.